Frequently asked questions
General
Yes, we offer a wide selection of both brand-new and pre-owned luxury watches from top brands such as Rolex, Richard Mille, Patek Philippe, and Audemars Piguet.
Certainly! If you’re in the UAE, you’re welcome to visit us and see the luxury watch in person. Our agents will gladly assist with any questions you have.
Simply browse our collection, select the watch you wish to purchase, add it to your cart, and proceed to checkout. You will receive a confirmation email once your order is complete.
Yes, Time Vault Dubai can source any premium watch model, provided it’s available in the market.
Yes, we offer worldwide shipping. Shipping fees and delivery times may vary depending on your location. Please note that customs duties and taxes are the responsibility of the buyer.
We recommend regular maintenance and servicing to keep your watch in top condition. Avoid exposing your watch to extreme temperatures, magnets, or harsh chemicals, and have it serviced by a professional every few years.
We can assist with certain customizations, such as changing the watch strap or adding accessories. However, extensive modifications may void the warranty and are not recommended.
Yes, we offer a reservation service for a limited period. Please contact our team to learn more about how you can reserve a watch.
Yes, all watches are fully insured during shipping to ensure they arrive safely at your location.
In the unlikely event that your watch arrives damaged, please contact us immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.
You can cancel your order within 6 hours of placing it. Please contact our customer service team as soon as possible if you wish to cancel.
We recommend servicing your luxury watch every 3-5 years, depending on the brand and usage. Regular maintenance helps keep it in optimal condition.
We offer both brand-new and pre-owned luxury watches. Each listing will specify whether the watch is new or pre-owned, along with detailed information about its condition.
Absolutely! All watches sold at Time Vault Dubai are 100% authentic. We conduct thorough checks on each watch and only acquire those that are completely genuine. We even verify that none have been reported as stolen.
Yes, due to the luxurious lifestyle in Dubai, there is a wide selection of premium watches available. This abundance allows buyers to find great deals on pre-owned luxury watches, making it worthwhile to purchase from the UAE.
We are confident you will love the watch you receive. However, if there is any defect, you can return it within 7 working days from the date of receipt. After a thorough inspection, we will either replace it with an identical watch or repair it at no cost. If neither option is possible, we will provide a full refund, including standard postage fees.
We strive to offer competitive prices for both new and pre-owned watches. While our prices are generally fixed, we may consider reasonable offers, especially for trade-ins or bulk purchases.
Yes, we offer financing options to make it easier for you to own your dream watch. Please contact us for more information on our payment plans.
We offer repair and maintenance services for luxury watches. Please bring your watch to our store, and our team will assist you with the necessary repairs or servicing.
We occasionally run special promotions and offers. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
We accept various payment methods, including credit/debit cards, bank transfers, USDT and crypto. For detailed information, please visit our payment page.
Yes, once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
Yes, we offer premium gift wrapping services to make your purchase even more special. Please select this option at checkout or contact our customer service for assistance.
Our product listings include detailed information on the watch dimensions. If you’re unsure, please contact our team, and we will guide you in selecting the right size.
Pre-owned Watches
Unfortunately no, only Rolex watches comes with a 5 years brand warrenty from the date of manufacture.
Our experts evaluate the watch based on its condition, brand, model, age, and market demand to determine a fair and competitive price.
Yes, we purchase pre-owned luxury watches from individuals. If you have a watch to sell, please bring it in, and our team will evaluate it and make you an offer.
Whenever possible, we include the original box and papers with pre-owned watches. However, not all pre-owned watches come with these, and this will be specified in the product description.
We have a team of experts who meticulously inspect each pre-owned watch for authenticity and quality. Every watch we sell is guaranteed to be 100% authentic.
Absolutely! We’re pleased to ship the watch to you. Simply select the watch, complete the payment online, and it will be delivered to your doorstep.
All our pre-owned watches are inspected, serviced, and cleaned by certified watchmakers to ensure they are in excellent condition before being sold.
Trade
Yes, we accept trade-ins. You can bring in your pre-owned luxury watch, and we will provide you with a trade-in offer, which can be used towards the purchase of a new watch.
We accept a wide range of luxury watch brands, including Rolex, Richard Mille, Patek Philippe, Audemars Piguet, and more. If you are unsure whether your watch qualifies, please reach out to us.
While it is not mandatory, having the original box and papers can increase the trade-in value of your watch. Watches with complete sets are generally more desirable and fetch higher offers.
Yes, we offer both store credit and cash options for trade-ins. However, the trade-in value may vary depending on the option you choose. Please inquire for more details.
The evaluation process typically takes [time frame, e.g., 1-2 business days] depending on the condition and brand of the watch. We aim to provide a fair and accurate assessment as quickly as possible.
Yes, you can trade in your luxury watch even if it was purchased from another retailer. We do not require proof of purchase for trade-ins.
For a smooth trade-in process, please bring a valid ID and any documentation related to the watch, such as original receipts, warranty cards, or service records.
Yes, you can start the trade-in process online by submitting information about your watch through our website. We will provide an initial estimate, but a final offer will be made after an in-person inspection.
To trade in your watch, simply bring it to our store or contact us for an evaluation. Our experts will inspect your watch and provide a trade-in offer. If you accept, you can use the value towards the purchase of another watch from our collection.
The trade-in value is determined by the brand, model, condition, age, and market demand for the watch. Our experts also consider whether the watch comes with the original box, papers, and accessories.
Yes, you can trade in multiple watches to increase the total trade-in value, which can be used towards the purchase of a new or pre-owned watch from our store.
We may accept damaged or non-working watches, but the trade-in value will be lower compared to fully functional timepieces. Our experts will assess the condition and provide an offer accordingly.
We strive to provide a competitive and fair trade-in offer based on the market value. While our offers are generally final, you are welcome to discuss any concerns you may have with our team.
We primarily handle trade-ins within Dubai, but we may accommodate international clients on a case-by-case basis. Please contact us to discuss options if you are outside of Dubai.
Yes, if your watch has been recently serviced and is in excellent working condition, it may increase the trade-in value. Please provide any service records during the evaluation.
Absolutely! Many of our clients trade in their current watch to upgrade to a new or more premium model. Our team will be happy to assist you in finding the perfect upgrade.